Last updated: October 30, 2026
Who we are
33 Aquatics is a freshwater fish business based in South Florida. For privacy questions, email 33aquatics@gmail.com.
Information we collect
When you shop or place an order, we collect the information you provide, including your name, email, billing and shipping addresses, phone number if provided, items ordered, order notes, and payment status or transaction reference. We also receive messages and any photos you send us for customer support or live-arrival claims.
The website and hosting service may record technical information such as your IP address, browser, device, and access logs. Cart and checkout information is used to keep your shopping session working. If you submit a product review, its display name, rating, and review text may be shown publicly; your email address is not displayed with the review.
How we use information
We use this information to process and fulfil orders, calculate shipping, communicate about purchases, handle support and claims, maintain business records, and protect the website against misuse or fraud.
Services that handle information
PayPal: Payment and order information needed to process or support your transaction is shared with PayPal. We do not store full payment card numbers on this website. PayPal handles information under its own Privacy Statement.
Shipping carriers: We provide the recipient name, delivery address, and relevant shipment details to the carrier used to fulfil an order.
Hosting, backups, and email: HostGator hosts our website. Website backups may include customer and order records. Email correspondence with us is handled through Gmail. Authorized store administrators and service providers may access information needed to operate and support the store.
Cookies and third-party features
WordPress and WooCommerce use cookies for functions such as shopping carts and sign-in. PayPal buttons and payment features may also use cookies or similar technologies under PayPal’s privacy terms. You can manage cookies in your browser; blocking them may prevent cart or checkout features from working.
How long we keep information
Account and order records are retained until manually removed, which may be indefinitely. You can ask us to delete personal information. We may need to keep some records for accounting, legal obligations, security, or resolving order issues. Copies may remain in backups until those backups are replaced or removed.
Your information and requests
Email 33aquatics@gmail.com to request a copy, correction, or deletion of personal information associated with your order or account. We may need to verify that the information belongs to you before responding. Please do not send passwords or full payment card details by email.
Policy updates
We will update this page when our store’s data practices change. The date above identifies the latest revision.